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Operations architect who builds the systems, standards, and measurement frameworks that help organizations scale.
Known for turning ambiguity into measurable execution: aligning stakeholders, building governance and delivery rhythms, and enabling teams to deliver high-quality outcomes.
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Executive Snapshot
- Operating model + governance: Turn ambiguity into priorities, operating rhythms, SOPs, and decision-making that increase delivery speed and predictability.
- People leadership: Coach, develop, and retain high-performing teams through clear expectations, feedback loops, and sustainable execution.
- Cross-functional alignment: Align Product, Engineering, Research, Sales, and Ops on goals, owners, risks, and measurable outcomes—then drive to closure.
- Customer + partner lens: Translate customer/partner signals into programs, enablement, and experiences that improve engagement and outcomes.
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Target roles: Senior Manager/ Director — Strategy & Operations (BizOps), Program/Delivery Operations, Customer/Partner Operations
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Contact
Work Experience
Manager, Delivery Operations, Data-as-a-Service (DaaS)
Snorkel AI (Hybrid), San Francisco, CA — (March 2025–Present)
- Leads a team of 5 across Delivery Operations; build a performance culture through coaching, goal-setting, and execution support across concurrent pipelines.
- Landed and executed a $63K PAYG strategic “land” engagement with a top-tier global tech conglomerate and a frontier-model developer to deliver adversarial, multi-turn instruction-following datasets which enabled a follow-on Terminal Bench deal worth $1.76M.
- Own end-to-end delivery for expert-in-the-loop data programs (LLM tuning & evaluation): staffing, onboarding, workflow design, QA, throughput, and stakeholder reporting.
- Built scalable enablement for Expert Contributors (ECs) via onboarding, training, office hours, and async comms to increase submission quality and reduce rework.
- Implemented quality systems (daily monitoring, audits, root-cause analysis, corrective actions) to improve consistency and prevent bottlenecks.
- Standardized delivery with SOPs, templates, and training materials to improve repeatability and shorten ramp time.
- Partner with Product, Engineering, Research, and Delivery leadership to translate requirements into operational plans; clarify ownership; and align metrics, timelines, and risk management.
Founder & Principal Consultant — Strategy, Operations & Experience Design
KCC Creative LLC, San Francisco, CA (Remote) — (Established 2021–Present)
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Strategy + operations consultant for growth marketing and customer/partner programs with small businesses and startups across tech, food, events, sustainability, community, media, and entertainment.
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Notion Labs (contract), San Francisco, CA — (Sept 2021 - July 2024)
Program Operations, Growth Marketing
- Responsibilities & Accomplishments
Product Onboarding Specialist, Startups & SMBs
- Responsibilities & Accomplishments
Customer Insights Program Manager
Dropbox (Contract via Swoon), San Francisco, CA — (Dec 2019 - Mar 2021)
- Responsibilities & Accomplishments
Product Operations Specialist
Cruise Automation (via Aerotek), San Francisco, CA — (Jan 2018-Apr 2019)
- Responsibilities & Accomplishments
Operations Manager, Driver Partner Community
Axlehire (now Jitsu), San Francisco, CA – (Dec 2016-Jul 2017)
- Responsibilities & Accomplishments
Food Business Manager, Trainer, Producer, and Investor
Multiple Businesses, San Francisco Bay Area, CA – (2012-present)
- Vegan Mob - Community Investor (since 2020)
- Cowgirl Creamery - Retail & Catering Operations Manager (2015-2016)
- Whole Foods Market - Bakery Training Specialist (2013-2015)
- Sweet Lauren Cakes - Designer & Production Specialist (2012-2014)
🎓 Education
Marketing Analytics Certificate
UC Berkeley, Haas School of Business Berkeley, CA
Leveraged data analytics and predictive modeling to assess campaign performance and drive strategic decisions that improved marketing ROI.
User Experience Design Certificate
General Assembly San Francisco, CA
Designed EatUp!, a cultural food education app, using user research, usability testing, and iterative prototyping.
English Literature, Bachelor of Arts
San Diego State University San Diego, CA
Minored in Television, Film & New Media Studies with coursework emphasizing creative and film writing, and comparative analysis across genres, cultures, and media.
🛠️ Skills & Tech Stack
Open the toggle ▶️ for more detail on tools and experience with each (non-comprehensive).
- Learning & Development
- Contract Workforce Management
- Project & Program Management
- Communication & Support
- Social Media Marketing
- Email Marketing & Newsletters
- Data Analysis
- User Research & Interviews
- User Experience (UX) Writing & Design
🗣 Languages
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